There are some jobs that don’t just give you experience — they teach you how to understand people . For me, TalkFirst has been exactly that kind of journey. From my very first days learning about student operations, I’ve had the chance to meet hundreds of learners — each with their own story, goals, and unique way of pursuing their dream of mastering English. As a Student Success Officer , my role goes far beyond handling enrollments, classes, or technical support. It’s about